Privacy Policy

This privacy policy explains how Jones Plumbing & Drainage Ltd collects, uses and protects your personal data. It applies to phone calls, emails and any other contact you have with us. We follow the UK GDPR and the Data Protection Act 2018.

Jones Plumbing & Drainage Ltd is the data controller for the personal data you give us. If you have any questions about this policy or your data, contact us at accounts@jonesplumbing-drainage.com.

Data we collect

When you call or email us, we may collect your name, phone number, email address, the address of the property you need help with, and details of the problem you are describing. We only collect what we need to take your call out, carry out the work and keep a record of it.

How we use your data

We use your data to take your call out, find the problem, quote a clear price, carry out and guarantee the work, and contact you about the job. We do not sell your data to anyone.

Sharing your data

We only share your data where we need to, for example with a supplier providing parts for your job. We keep your data only for as long as we need it for the work and any guarantee on it.

Your rights

You have the right to ask what data we hold about you, to ask us to correct it, and in some cases to ask us to delete it. To do any of this, email us at the address above.